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RETURNS

Within fourteen (14) days of your purchase date you may request a return of any of the following items for a refund:

  •  Any item that has been unused, unopened and in its original packaging, as well as the original packing slip;
  •  Any item received with missing parts or components;
  •  Any item that is defective or damaged;

Any and all shipping must be prepaid to return to our location.  We will not accept C.O.D. shipments.

Returns after fourteen (14) days are subject to a 15% restocking fee.

Return Procedure:

A Return Merchandise Authorization (RMA) number is required for any return.  To request a RMA number, you may call our toll free number Monday-Friday from 8:30 a.m. to 5:00 p.m. (Eastern).

When a RMA number is issued, it is your responsibility to place the number clearly on the outside of the return packaging and shipping label.  This will help us to process your return in a timely manner. 

NOTE: Any package received without the RMA number marked on the package will be refused and returned to you.

Any documentation, such as proof of purchase, the reason for return or any other paperwork regarding your return must be inside the original box or securely attached to the item(s) to be returned.

If you do not have all the necessary documentation regarding your return, please include the order number, contact information for who purchased the item(s) and reason for the return.

All returns must be sent insured for the delivered price with a tracking number to the address below:

                                                Hitch Shops

                                                Attn:  RMA#______________

                                                5933 Ravenswood Road, #BB7

                                                Fort Lauderdale, Florida 33312

Refund and Restocking Fees:

A 15% restocking fee will be applied to any return that is not an error of our company or website.  We will refund to the original purchaser, less a 15% restocking fee, for all unused, unopened items if returned with the original box and packaging within fourteen (14) days of receipt.  Please note, original shipping costs are non-refundable and proof of purchase is required.

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