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HitchShops.com Terms & Conditions

Lowest Price Guarantee:

If you find a lower advertized price on the same in-stock item within five (5) days of your purchase, please let us know.  We will then refund you 100% of the difference in the delivered price.  The delivered price is considered to be the cost of the product plus shipping.  The item must be the identical product and model number.  Online auctions, liquidations, closeouts, rebates and free with purchase offers from competitors are excluded from our Lowest Price Guarantee.  You must order from HitchShops.com to qualify for offer.

Shipping:

HitchShops.com uses UPS, Fedex and USPS for our shipments and shipping costs are based on your location.  To determine your shipping costs, enter your zipcode into the shipping calculator on the shopping cart page to get a shipping estimate.

We cannot ship to P.O. Boxes, APO or FPO addresses.  Free shipping offer does not apply to Hawaii or Alaska.  Please call our toll free number for special shipping rates.

We do not ship partial orders. If an item is out of stock, we will hold your order until it can be filled.

Free Shipping Offer:

This special shipping offer is valid on standard ground shipments by either UPS or Fedex to the lower continental 48 states. Free Shipping applies to any online order with a merchandise total over $150.

This offer cannot be combined with any other promotional offer unless otherwise specified and is subject to change without notice.

PLEASE NOTE: Some oversized products that must be shipped by LTL freight carrier do not qualify for free shipping. Return shipping costs will be at the customer's expense.  Call us for a shipping estimate if you plan on purchasing an oversized item such as a fifth wheel or gooseneck.

Returns:

Within fourteen (14) days of your purchase date you may request a return of any of the following items for a refund:

  • Any item that has been unused, unopened and in its original packaging, as well as the original packing slip;
  • Any item received with missing parts or components;
  • Any item that is defective or damaged;

Any and all shipping must be prepaid to return to our location.  We will not accept C.O.D. shipments.

Returns after fourteen (14) days are subject to a 15% restocking fee.

Return Procedure:

A Return Merchandise Authorization (RMA) number is required for any return.  To request a RMA number, you may call our toll free number Monday-Friday from 8:30 a.m. to 5:00 p.m. (Eastern).

When a RMA number is issued, it is your responsibility to place the number clearly on the outside of the return packaging and shipping label.  This will help us to process your return in a timely manner.  NOTE: Any package received without the RMA number marked on the package will be refused and returned to you.

Any documentation, such as proof of purchase, the reason for return or any other paperwork regarding your return must be inside the original box or securely attached to the item(s) to be returned.

If you do not have all the necessary documentation regarding your return, please include the order number, contact information for who purchased the item(s) and reason for the return.

All returns must be sent insured for the delivered price with a tracking number to the address below:

                                                Hitch Shops

                                                Attn:  RMA#______________

                                                5933 Ravenswood Road, #BB7

                                                Fort Lauderdale, Florida 33312

Refund and Restocking Fees:

A 15% restocking fee will be applied to any return that is not an error of our company or website.  We will refund to the original purchaser, less a 15% restocking fee, for all unused, unopened items if returned with the original box and packaging within fourteen (14) days of receipt.  Please note, original shipping costs are non-refundable and proof of purchase is required.

Secure Shopping:

HitchShops.com takes every precaution to ensure your personal data is secure. The website utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested.  SSL creates an encrypted link between our site and your web browser.  Once we receive your transmission, we and our vendors make our best effort to ensure that it is secure on our systems. The SSL encryption also helps prevent hackers from stealing private and confidential information sent via the Internet when sensitive information is being entered, such as credit card information.

Privacy:

We are the sole owners of the information collected on this site.  We only collect or have access to information that you voluntarily give us via orders, email or other direct contact from you.  We will not share with, sell or rent to this information to any third party outside of our organization other than as necessary to fulfill your request or unless required by law.

 

 

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